Caterpillar launches the industry’s first mobile app designed to allow customers who spend their time in a truck, at the job site and on-the-go to take advantage of equipment telematics data. The new Cat App delivers simplified, streamlined data directly to mobile devices, helping customers monitor machine location and health, react faster to fault codes and maximise uptime.
The culmination of a targeted voice-of-customer program, the new Cat App is optimised for contractors who need to track critical machine operating data from the field. ‘App development included 150 customers and dealers from around the world to learn what they considered most important from their telematics data,’ says Fred Rio, director of digital and technology for Caterpillar Construction Industries. ‘The vast majority of the feedback, regardless of brand fell into three customer challenges: tracking machine hours and location, receiving equipment fault codes, and managing maintenance without being tied to the computer back at the office.’
This new mobile equipment management tool gives customers an easy way to monitor their entire fleet, request parts and service, and connect with their Cat dealer from the work site. The exact location of all equipment tracked by the app is displayed on the mobile device, along with the machine’s operating hours, health and utilisation data. It enables operations to get the most from their equipment by moving an under-utilised asset to precisely where it is needed most.
Customisable push notifications alert Cat App users of machine operating condition, even if they don’t check into the app every day. Upcoming planned service indicators, based on machine operating hours, are sent to the user, so service can be scheduled for when it doesn’t impact production. Fault codes, such as engine alerts, provide warnings of critical service issues that need to be addressed before a downtime event occurs. The flexible app allows users to establish different thresholds for when an event notification is sent.
Designed for machine owners worldwide, Cat App users can choose from 35 different languages. It is available on both iOS and Android operating systems and can be downloaded from Apple iTunes or Google Play store. Once downloaded, the user can log in by using existing credentials to load previously stored Cat machine data. New users can sign up and enter equipment data into the app by clicking “Get Started.” Data can also be viewed and uploaded easily on the companion site, https://my.cat.com, by logging in and supplying asset information.
Providing a fully integrated and streamlined user experience, fleet information can be accessed or updated on the Caterpillar website or from the mobile platform. Users can quickly self-install Cat PL-542 product link devices to connect equipment without telematics reporting systems to the Cat App.